Sentura Cloud - Notice history

All systems operational

sentura.cloud - Partial outage

97% - uptime
Sep 2024
Oct 2024
Nov 2024
91% - uptime

uk1.eu.sentura.cloud - Major outage

91% - uptime
Sep 2024
Oct 2024
Nov 2024

uk2.eu.sentura.cloud - Major outage

91% - uptime
Sep 2024
Oct 2024
Nov 2024

Notice history

Nov 2024

Everything is down
  • Investigating
    Investigating
    We are currently investigating this incident.
VPS & Hosting categories temporarily hidden
  • Identified
    Identified

    The VPS and Web Shared Hosting categories are temporarily hidden on the billing portal due to ongoing issues. Rest assured, all servers are still running, but control panel actions are currently unavailable. Thank you for your patience as we work to resolve this!

Pterodactyl Dockers Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    Our Pterodactyl servers are currently down, though Docker services are confirmed to be running, and client previews are accessible. We recently updated the panel, but the root cause of the downtime remains under investigation. Our team is working diligently to resolve this issue and restore full functionality. Thank you for your patience—further updates will be provided as we learn more.

  • Identified
    Identified

    We've identified that our Pterodactyl server is outdated, which is causing the current downtime. However, all underlying Docker services are running as expected, and client previews remain accessible. We're actively updating Pterodactyl to the latest version to fully restore service. Thank you for your patience, and we'll keep you updated on our progress.

  • Investigating
    Investigating

    We are currently experiencing an outage affecting most Docker containers on our Pterodactyl servers. While client previews may still be accessible, core functionalities are impacted. Our team is working diligently to resolve the issue, and we appreciate your patience during this time. Further updates to follow soon.

Oct 2024

No notices reported this month

Sep 2024

Virtual Private Server Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Our private servers and user panel are coming back online following the outage. We're actively monitoring the situation, but some issues may still occur during this process.

  • Investigating
    Investigating
    We are currently investigating this incident.
Database Query Error in End-User Panel
  • Resolved
    Resolved

    Merged into https://sentura-cloud.instatus.com/cm1hvimna000yam6y2mvd2boz

  • Identified
    Identified

    We are currently experiencing a database query error affecting the End-User Panel, leading to delays and failures when retrieving or submitting data.

    • The issue is due to an inefficient SQL query causing increased load times and intermittent errors. Our development and database teams are actively working to resolve the issue.

      Further optimizations are underway to restore full functionality.

Sep 2024 to Nov 2024

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