Sentura Cloud Status - Incident history https://sentura-cloud.instatus.com Sentura Cloud Fri, 15 Nov 2024 17:15:47 +0000 Everything is down Type: Incident Affected Components: uk1.eu.sentura.cloud, uk2.eu.sentura.cloud Nov 15, 17:15:47 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Affected Components: ,

<p><small>Nov <var data-var='date'> 15</var>, <var data-var='time'>17:15:47</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Fri, 15 Nov 2024 17:15:47 +0000 https://sentura-cloud.instatus.com/incident/cm3j02u4x000l8rt01bye9d60 https://sentura-cloud.instatus.com/incident/cm3j02u4x000l8rt01bye9d60 VPS & Hosting categories temporarily hidden Type: Incident Affected Components: sentura.cloud Nov 13, 19:39:44 GMT+0 - Identified - The **VPS and Web Shared** **Hosting categories** are temporarily hidden on the billing portal due to ongoing issues. Rest assured, all servers are still running, but control panel actions are currently unavailable. Thank you for your patience as we work to resolve this! Type: Incident

Affected Components:

<p><small>Nov <var data-var='date'> 13</var>, <var data-var='time'>19:39:44</var> GMT+0</small><br><strong>Identified</strong> - The **VPS and Web Shared** **Hosting categories** are temporarily hidden on the billing portal due to ongoing issues. Rest assured, all servers are still running, but control panel actions are currently unavailable. Thank you for your patience as we work to resolve this!.</p> ]]> Wed, 13 Nov 2024 19:39:44 +0000 https://sentura-cloud.instatus.com/incident/cm3gacb0s000e128o19xy6lc3 https://sentura-cloud.instatus.com/incident/cm3gacb0s000e128o19xy6lc3 Pterodactyl Dockers Outage Type: Incident Duration: 57 minutes Affected Components: uk1.eu.sentura.cloud Nov 4, 21:01:56 GMT+0 - Resolved - This incident has been resolved. Nov 4, 20:05:06 GMT+0 - Investigating - We are currently experiencing an outage affecting most Docker containers on our Pterodactyl servers. While client previews may still be accessible, core functionalities are impacted. Our team is working diligently to resolve the issue, and we appreciate your patience during this time. Further updates to follow soon. Nov 4, 20:17:13 GMT+0 - Identified - We've identified that our Pterodactyl server is outdated, which is causing the current downtime. However, all underlying Docker services are running as expected, and client previews remain accessible. We're actively updating Pterodactyl to the latest version to fully restore service. Thank you for your patience, and we'll keep you updated on our progress. Nov 4, 20:26:37 GMT+0 - Identified - Our Pterodactyl servers are currently down, though Docker services are confirmed to be running, and client previews are accessible. We recently updated the panel, but the root cause of the downtime remains under investigation. Our team is working diligently to resolve this issue and restore full functionality. Thank you for your patience—further updates will be provided as we learn more. Type: Incident

Duration: 57 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>21:01:56</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>20:05:06</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing an outage affecting most Docker containers on our Pterodactyl servers. While client previews may still be accessible, core functionalities are impacted. Our team is working diligently to resolve the issue, and we appreciate your patience during this time. Further updates to follow soon..</p> <p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>20:17:13</var> GMT+0</small><br><strong>Identified</strong> - We've identified that our Pterodactyl server is outdated, which is causing the current downtime. However, all underlying Docker services are running as expected, and client previews remain accessible. We're actively updating Pterodactyl to the latest version to fully restore service. Thank you for your patience, and we'll keep you updated on our progress..</p> <p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>20:26:37</var> GMT+0</small><br><strong>Identified</strong> - Our Pterodactyl servers are currently down, though Docker services are confirmed to be running, and client previews are accessible. We recently updated the panel, but the root cause of the downtime remains under investigation. Our team is working diligently to resolve this issue and restore full functionality. Thank you for your patience—further updates will be provided as we learn more..</p> ]]> Mon, 4 Nov 2024 20:05:06 +0000 https://sentura-cloud.instatus.com/incident/cm33ga8d0008lws1unrosyexz https://sentura-cloud.instatus.com/incident/cm33ga8d0008lws1unrosyexz Virtual Private Server Outage Type: Incident Duration: 2 hours and 8 minutes Affected Components: uk1.eu.sentura.cloud Sep 25, 13:00:54 GMT+0 - Investigating - We are currently investigating this incident. Sep 25, 13:37:23 GMT+0 - Monitoring - Our private servers and user panel are coming back online following the outage. We're actively monitoring the situation, but some issues may still occur during this process. Sep 25, 15:08:36 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 8 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>13:00:54</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>13:37:23</var> GMT+0</small><br><strong>Monitoring</strong> - Our private servers and user panel are coming back online following the outage. We're actively monitoring the situation, but some issues may still occur during this process..</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>15:08:36</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 25 Sep 2024 13:00:54 +0000 https://sentura-cloud.instatus.com/incident/cm1hvimna000yam6y2mvd2boz https://sentura-cloud.instatus.com/incident/cm1hvimna000yam6y2mvd2boz Database Query Error in End-User Panel Type: Incident Duration: 5 hours and 2 minutes Affected Components: uk1.eu.sentura.cloud Sep 25, 08:35:09 GMT+0 - Identified - We are currently experiencing a database query error affecting the End-User Panel, leading to delays and failures when retrieving or submitting data. * The issue is due to an inefficient SQL query causing increased load times and intermittent errors. Our development and database teams are actively working to resolve the issue. > Further optimizations are underway to restore full functionality. Sep 25, 13:37:00 GMT+0 - Resolved - Merged into <https://sentura-cloud.instatus.com/cm1hvimna000yam6y2mvd2boz> Type: Incident

Duration: 5 hours and 2 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>08:35:09</var> GMT+0</small><br><strong>Identified</strong> - We are currently experiencing a database query error affecting the End-User Panel, leading to delays and failures when retrieving or submitting data. * The issue is due to an inefficient SQL query causing increased load times and intermittent errors. Our development and database teams are actively working to resolve the issue. > Further optimizations are underway to restore full functionality..</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>13:37:00</var> GMT+0</small><br><strong>Resolved</strong> - Merged into <https://sentura-cloud.instatus.com/cm1hvimna000yam6y2mvd2boz>.</p> ]]> Wed, 25 Sep 2024 08:35:09 +0000 https://sentura-cloud.instatus.com/incident/cm1hm0vsn003oupyf51popumj https://sentura-cloud.instatus.com/incident/cm1hm0vsn003oupyf51popumj Network Maintenance: UK-DC1 Type: Maintenance Duration: 10 minutes Affected Components: uk1.eu.sentura.cloud, uk2.eu.sentura.cloud Aug 30, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 30, 04:00:00 GMT+0 - Identified - In response to a minor network issue experienced late last week, we are undertaking some essential maintenance on one of our core devices in Reliance House, Newcastle. At 5AM (UK time) on Friday 30th August 2024, customers situated in Reliance House (UK-DC1) will notice a very brief period of network downtime of approximately 10 minutes (within the scheduled time) whilst we re-configure a core network device. The actual duration of downtime is expected to be much less. This maintenance is essential in order to proactively prevent further issues of this nature from re-occurring. Aug 30, 04:10:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 10 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 30</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 30</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - In response to a minor network issue experienced late last week, we are undertaking some essential maintenance on one of our core devices in Reliance House, Newcastle. At 5AM (UK time) on Friday 30th August 2024, customers situated in Reliance House (UK-DC1) will notice a very brief period of network downtime of approximately 10 minutes (within the scheduled time) whilst we re-configure a core network device. The actual duration of downtime is expected to be much less. This maintenance is essential in order to proactively prevent further issues of this nature from re-occurring..</p> <p><small>Aug <var data-var='date'> 30</var>, <var data-var='time'>04:10:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 30 Aug 2024 04:00:00 +0000 https://sentura-cloud.instatus.com/maintenance/cm0fpz97a001o578fsmqh0qcg https://sentura-cloud.instatus.com/maintenance/cm0fpz97a001o578fsmqh0qcg Billing Mailing Outage Type: Incident Duration: 47 minutes Affected Components: sentura.cloud Aug 11, 19:46:31 GMT+0 - Investigating - We are currently investigating the root issue of this incident and our systems team is currently working on fixing the problem. You are still able to purchase items, however will not receive invoice emails, payment confirmation, etc. Aug 11, 20:17:56 GMT+0 - Identified - We are continuing to work on a fix for this incident, we have identified the root cause which is Google requiring verification for usage of some of their services. Aug 11, 20:33:07 GMT+0 - Resolved - This incident has been resolved, you will now receive emails. Type: Incident

Duration: 47 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>19:46:31</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating the root issue of this incident and our systems team is currently working on fixing the problem. You are still able to purchase items, however will not receive invoice emails, payment confirmation, etc..</p> <p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>20:17:56</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident, we have identified the root cause which is Google requiring verification for usage of some of their services..</p> <p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>20:33:07</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved, you will now receive emails..</p> ]]> Sun, 11 Aug 2024 19:46:31 +0000 https://sentura-cloud.instatus.com/incident/clzpz6xe0438325hpoh15gectas https://sentura-cloud.instatus.com/incident/clzpz6xe0438325hpoh15gectas UK-DC1 Server Installation Type: Maintenance Duration: 7 hours Affected Components: uk1.eu.sentura.cloud, uk2.eu.sentura.cloud Jul 31, 08:30:01 GMT+0 - Identified - Maintenance is now in progress Jul 31, 08:30:00 GMT+0 - Identified - The servers have arrived at UK-DC1 and are currently undergoing maintenance for security checks, network installation etc. Maintenance scheduled to end in 4 hours and clients should be able to access their products by the end of today. Jul 31, 10:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Our servers will be installed and ready for our customers to use within the scheduled ending time. Jul 31, 15:30:00 GMT+0 - Completed - Maintenance has completed successfully Jul 31, 08:30:00 GMT+0 - Identified - The server installation at UK-DC1 has been delayed because the delivery provider scheduled the delivery at the wrong time. Maintenance is scheduled for tomorrow. Type: Maintenance

Duration: 7 hours

Affected Components: ,

<p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>08:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>08:30:00</var> GMT+0</small><br><strong>Identified</strong> - The servers have arrived at UK-DC1 and are currently undergoing maintenance for security checks, network installation etc. Maintenance scheduled to end in 4 hours and clients should be able to access their products by the end of today..</p> <p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. Our servers will be installed and ready for our customers to use within the scheduled ending time..</p> <p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>15:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>08:30:00</var> GMT+0</small><br><strong>Identified</strong> - The server installation at UK-DC1 has been delayed because the delivery provider scheduled the delivery at the wrong time. Maintenance is scheduled for tomorrow..</p> ]]> Wed, 31 Jul 2024 08:30:00 +0000 https://sentura-cloud.instatus.com/maintenance/clz5kudlx222648heodaquzgk24 https://sentura-cloud.instatus.com/maintenance/clz5kudlx222648heodaquzgk24